We have an exciting career opportunity for a German speaking Customer Support Advisor to join a company that specialises in creating customer loyalty to its clients across the globe at their offices in Pretoria, South Africa. If you have a passion for people and love customer service, this could be the perfect job for you! Develop your skills and become part of a culture that values, trusts and empowers people today!
Your key job responsibilities as the German speaking Customer Support Advisor in Pretoria, South Africa will include:
- Receive calls and answer customer email queries in fluent German
- Use common call centre telephone and computer technology
- Enter and retrieve data
- Work and build relationship in a team consisting of local and international staff members at different locations
- Manage their own work under guidance
- Use multiple technologies such as telephony and internet services
- Follow occupational health & safety policy and procedures
- Respond to inbound customer contact
- Conduct outbound customer contact
- Use basic computer technology with at least intermediate skill level
- Use an enterprise information system
- Provide excellent quality customer service
- Manage customer relationships
- Assist in providing solutions to customers and staff
Requirements for this German speaking Customer Support Advisor job in Pretoria, South Africa:
- South African citizen, permanent residence or qualifying for a work permit (e.g. Spousal permit) for South Africa.
- Fluent (speak, write, and read) in both German & English
- Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experience
- Communicates both verbally and in written correspondence to an above average standard in German
- The ability to work from home, if required
- Access to a stable internet connection and a dedicated, quiet work from home area
- Computer literate at least at an intermediate level with experience using
- Microsoft Office products
If you meet the above requirements for this German speaking Customer Support Advisor job in Pretoria, South Africa, we would like to hear from you. Please send your CV through to email@example.com today!
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