Are you fluent in Spanish and looking for an exciting job opportunity in the sunny Cape Town, South Africa? Our client who focuses on customer engagement and improving business outcomes for over 450 global clients across multiple continents, have a great career opportunity for a Spanish speaking Social Media Support Agent to join their team. You will be responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, you will also support customer interactions through, email, voice, chat and community forums.
Your key job responsibilities as the Spanish speaking Social Media Support Agent in Cape Town, South Africa will include:
- Provide professional responses to user comments and questions on social media and other channels according to agreed service levels
- Owning and resolving technical issues for customers using the tools and resources provided
- Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process
- Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels
- Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
- Post images, video and copy responses as per instructions provided
Requirements for this Spanish speaking Social Media Support Agent job in Cape Town, South Africa:
- High level of fluency in written and spoken Spanish and English
- Customer Focus – Demonstrates at least 6 month’s experiences in a customer service environment
- Social Media – Must have experience using popular Social Media platforms, especially Facebook & Twitter
- Specialist Expertise – Demonstrate excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability
- Effective Communication – Creative writing skills – ability to repeat the same message, written in many different ways and tailor to customer technical expertise level
- Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments
- Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach
If you meet the above requirements for this Spanish speaking Social Media Support Agent job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to firstname.lastname@example.org today!
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