Recruitment | Executive Search

Dutch speaking Customer Care Advisor – Market related salary – Cape Town, South Africa

Our client is seeking an enthusiastic and empathetic Dutch speaking Customer Care Advisor in Cape Town, South Africa to champion their customers’ needs. As part of their award-winning Support team, you’ll be the first point of contact, ensuring top-notch service and safeguarding members from potential gambling harm. The role requires a high level of attention to detail and accuracy, ability to switch tasks and make risk based decisions.

Our client is passionate about sports media, gaming, and betting. Their values drive them to enhance the enjoyment of sports through innovative products and experiences. Trust, collaboration, and relentless ambition define their culture. They’re committed to diversity and inclusion, fostering a sense of belonging. Don’t let a job description hold you back – if you’re interested and have relevant experience, we want to hear from you!

Your key job responsibilities as the Dutch speaking Customer Care Advisor in Cape Town will include:

  • Provide professional responses across Live Chat, Email & Phone channels, focusing on safer gambling and customer support
  • Recognize potential risks and signs of harm to members, utilizing internal controls and making risk-based decisions promptly
  • Deliver outstanding customer experiences while maintaining compliance and efficiency standards
  • Stay composed under pressure, switch tasks seamlessly, and communicate promptly and clearly
  • Multitask effectively between customer interactions, listening attentively to uncover their underlying needs
  • Address conflicts or complaints with a commercial mindset and identify opportunities for upselling and cross-selling
  • Keep abreast of company products, services, and policies to provide accurate information to customers
  • Collaborate with other departments to ensure customer satisfaction and contribute to process and product improvements through customer contact classification

Requirements for this Dutch speaking Customer Care Advisor job in Cape Town:

  • Proficiency in English & Dutch, with strong verbal and written communication skills
  • Exceptional listening and interpersonal abilities
  • Proficient in investigative techniques, risk analysis, and decisive decision-making
  • Effective problem-solving and critical thinking capabilities
  • Strong IT skills and adept at written communication
  • Demonstrated flexibility, drive, and a keen desire for success

If you meet the above requirements for this Dutch speaking Customer Care Advisor job in Cape Town, we would like to hear from you. Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

Tagged as: Advisor, Cape Town, Customer Care, Customer Service, Dutch, Gaming, Risk, Risk Analysis, South Africa, Sports

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