Are you passionate about driving change in the energy sector? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you!
Join a trailblazing team at the forefront of energy innovation. Our client is a leader in EV fleet and battery storage solutions, dedicated to helping organizations transition to sustainable, eco-friendly practices. Be part of a mission-driven company committed to powering towards a net-zero future.
As a Support Engineer fluent in Dutch, you’ll play a pivotal role in ensuring the seamless operation of EV charging infrastructure. Your day-to-day responsibilities will include:
- Proactively monitoring EV charging systems to maintain uptime and promptly address any issues.
- Providing top-notch technical support via inbound and outbound calls, assisting depot personnel with remote troubleshooting.
- Conducting remote diagnostics and employing your problem-solving skills to resolve issues efficiently.
- Collaborating with third-line support teams to escalate and resolve complex problems.
- Coordinating reactive maintenance with service partners and overseeing their on-site activities.
- Managing tickets diligently, ensuring all notes are up-to-date and accurately documented.
We’re looking for candidates who possess the following:
- Fluency in Dutch (Essential)
- A tertiary degree in a relevant field.
- Previous experience in a technical support role, preferably within an engineering environment.
- A keen interest in technology and a knack for learning quickly.
- Exceptional communication, customer service, and interpersonal skills.
- Demonstrated resourcefulness, creativity, and problem-solving abilities.
- Meticulous attention to detail and a commitment to excellence.
- Familiarity with ticketing software such as Zendesk, and monitoring platforms like Grafana or Zabbix.
Location: Join us in the vibrant city of Cape Town, where you’ll enjoy the best of both worlds with a hybrid work setup.
Ready to Make an Impact? If you’re ready to embark on an exciting journey with a company dedicated to making a difference, we want to hear from you! Apply now and be part of our mission to accelerate the adoption of renewable energy and drive towards a greener, more sustainable future.
