Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book)
Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook)
This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!
Key Responsibilities as the Portuguese Customer Success Agent (Sportsbook) in Cape Town:
- Provide telephonic and e-mail service and support to customers placing online sports bets.
- Offer advice to customers engaging in online sports betting.
- Respond to technical and/or account-related queries raised by customers.
- Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
- Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
- Escalate complex queries to the line manager.
- Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
- Accurately onboard new customers by opening betting accounts.
- Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.
- Process deposits to customers’ online accounts.
Requirements for this Portuguese Customer Success Agent role in Cape Town:
- Fluent in Portuguese ( Native)
- Matric (High School Diploma)
- Minimum of 2 – 3 years’ experience in call cente(essential)
- lMinimum of 2 years’ experience in a sportsbook/casino environment (preferred)
- Availability for shift work
- Strong understanding of customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate
If you meet the above requirements for this Portuguese Customer Success Agent job in Cape Town, we want to hear from you! Send your CV today.
