We have an exciting job opportunity for a French Senior Sports book Call Centre Agent to join a leading gaming operator in Kinshasa, Democratic Republic of the Congo! This team is seeking a vibrant Senior Sports book Call Centre Agent who will provide quality telephone or e-mail service to customers regarding online sports betting. Does this job seem perfect for you? Keep reading!
Your key job responsibilities as the French Senior Sports book Call Centre Agent in Kinshasa will include:
- Provide telephonic and e-mail service and support to customers placing online sports bets.
- Offer advice to customers engaging in online sports betting.
- Respond to technical and/or account-related queries raised by customers.
- Research required information by using available resources e.g. sport shows on television, to adequately respond to queries.
- Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved.
- Escalate complex queries to line manager.
- Deliver prepared scripts to welcome new customers and explain promotions and requirements of the onboarding process to customers.
- Accurately onboard new customers by opening betting accounts.
- Follow up on outstanding FICA documents to allow for successful onboarding of customers, verify proof of payment received from customers, and credit customers’ online accounts accordingly.
- Process deposits to customers’ online accounts.
Requirements for this French Senior Sports book Call Centre Agent job in Kinshasa:
- High School Diploma
- 3+ years’ experience working in call centers (essential)
- Minimum of 2 years’ experience working in a sports book/casino environment (preferred)
- Required to work shifts
- Customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate
If you meet the above requirements for this French Senior Sports book Call Centre Agent job in Kinshasa, we would like to hear from you! Please send your CV through today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
