Are you passionate about luxury brands and exceptional customer service? Join this team as a Danish speaking Customer Service Ambassador and become a part of their prestigious luxury eCommerce company based in Cape Town, South Africa! You will deliver world-class customer service to customers via email, chat, and phone while maintaining a deep knowledge of their luxury product catalogue to provide personalised recommendations. If you’re dedicated to providing exceptional service and passionate about luxury brands, then this job is perfect for you!
Your key job responsibilities as the Danish speaking Customer Service Ambassador in Cape Town, South Africa:
- Deliver world-class customer service to Danish speaking customers via email, chat, and phone
- Assist customers with inquiries, order placements, returns, and product information
- Maintain a deep knowledge of our luxury product catalogue to provide personalised recommendations
- Handle and resolve customer complaints and concerns with professionalism and empathy
- Collaborate with cross-functional teams to improve the overall customer experience
- Provide feedback on customer trends and suggest improvements to enhance service quality
Requirements for this Danish speaking Customer Service Ambassador job in Cape Town, South Africa:
- Fluent in Danish, both written and spoken
- Proficiency in English to communicate effectively with colleagues and support international customers
- Passion for luxury brands and products
- Exceptional communication and interpersonal skills
- Previous customer service experience, preferably in eCommerce or luxury retail
- Strong problem-solving abilities and attention to detail
- Ability to adapt to a fast-paced work environment
- Familiarity with eCommerce platforms and customer service software is a plus
If you meet the above requirements for this Danish speaking Customer Service Ambassador job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to firstname.lastname@example.org today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
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